Free UK delivery on order over £40.00
  • 0208 894 9487
Order by Phone
The Good Health Shop0208 894 9487

Frequently Asked Questions

How do I place an order?

We endeavour to make the ordering process as simple as possible for you. To order a product, you must first click on the item you are interested in purchasing and a page with information detailing the specifications of the product will be displayed, along with price and weight details. Click the 'Add To Cart' button to add the product to your shopping cart.

Much like shopping in a regular store, your shopping cart allows you to safely keep your items held waiting for you while you continue browsing for other products to add. Whenever you add an order to your cart you will be taken directly over to the cart, which will display a listing of the products you have chosen and a total price before any shipping costs have been added. You can access your shopping cart at any time by clicking the box at the top right-hand side of the website.


When you have finished adding all of the items you wish to buy to your shopping cart, you may click on the 'Checkout' button to begin the submission of your order. You will be greeted with a page requiring your email address and password if you are already a registered customer or you are given the option to "sign up" if you are a new customer. Once you have entered all your details to register your account you will be taken to the checkout page. Please ensure that you verify the information you supply in the relevant fields, and always check that the details you are submitting are correct. You may specify a delivery address if it is different to the billing address. Select whether you want to pay via Paypal or secure payment with a card. Click To confirm the order.

Fill out the payment page selecting your type of card, entering your card details and address once more. Once you have confirmed the payment, the details provided will be checked and verified. You will receive an email confirming your order shortly after.

Your order will now be with us, ready to be processed!

What is my Shopping Cart and how do I use it?

Think of your shopping cart as an online version of a real shopping trolley that you would use whenever you go to the store to buy Food.

Just like a real shopping cart, you can add items, remove them. To add an item to your shopping cart simply click on 'Add To Cart' and you will be taken immediately to your cart. Here you can make adjustments to any products you may have chosen, and can remove any that you added by mistake. You can then either checkout or continue shopping. If you want to access your shopping cart without adding a product simply click the box at the top right hand corner of the page.

How secure are my credit card details?

We pride ourselves on a second-to-none security system, as audited by the Banks which uses military-standard 128-bit Secure Socket Layer technology to ensure that your personal information is transferred to us safely.

Other contacts

The following are the links to practiontioners we work closely with:

  1. No Hands massage - Anne Denny.
  2. Homeopathy - Sabine. St Margarets Clinc.
  3. Nutritionist and zest4life coach

    Kathleen Farren BA(Hons), DipION, Cert NLP

    Mob:07880 353964


Can I cancel my order?

Providing you contact us before your order is dispatched and ideally as soon as possible after making the order, you should be able to cancel your order without a problem. To do this, email or phone us with your order number to hand. If the order is still being processed, we will cancel the order for you. If it has already been dispatched there is nothing we can do. You may refer to our returns policy for the next stage.

What is the cost for next day delivery

We can arrange next day delivery, for an extra charge based on the weight of the item purchased.